Frequently Asked Questions

 

What methods of payment do you accept? 

PayPal, Amazon Payments, VISA, MasterCard, American Express, Discover, JCB, and Diners Club.

What sizes do you offer for clothing?

See description of each item for sizing charts.

Do the shirts & hoodies have player names or sponsor logos on them? 

The Pro versions of our store items have sponsor logos but none of our items have player names on them.

Do you offer any discounts or promotions? 

Yes we do. Please follow us on Facebook and Twitter to stay up to date with Cloud9 announcements. 

Do you ship internationally? 

Yes we do.

How do you ship your items?

We ship all of our items using USPS First Class.

Customs, Duties, and Taxes

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

What's in my order and where is it being sent to? 

You are emailed an order confirmation shortly after you submit your order. Please review the information contained in it immediately. We cannot be held responsible for shipping to addresses or fulfillment of orders that have been inaccurately filled out. Check your spam folder if you have not received your order confirmation within 15 minutes. 

How long will it take for my order to be fulfilled? 

In stock items will be fulfilled within 1-2 business days. If an item is out of stock it generally takes no more than 15 business days to fulfill. 

My order has shipped out. How long will it take to get to me? 

Once your order has shipped, you will receive a shipping confirmation email. Orders with a destination in the USA will take anywhere from 2-4 days. International orders can take anywhere from 2-14 weeks depending on the destination country. 

Will you have new items available for purchase?

Yes, we are always looking at new items and designs to include in our store. We will inform everyone through Facebook and Twitter when new items are available.

Have problems or questions about your order?

If you have any questions, concerns or problems with your order, please send an email to: store@cloud9.gg